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Wilhelminapark 36/37
5041 EC Tilburg

Questions? We got the answers.

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Can I still access my data after cancelling my subscription?

No. We therefore recommend using one of the two methods for storing the data locally.

How can I store the service data from Cabman MDT or Cabman Data locally?

There are two ways to export your service data:

1. Via the MDT with your taxi card and USB stick

Use the export function on the MDT in combination with your taxi card and a USB stick. The MDT stores data from the moment of activation up to a maximum of one year back. The data is exported as XML files.

2. Via Cabman Data

Log in to Cabman Data and go to the service page. Use the report button to export service data as Excel files. This report contains data from the current and previous calendar year.

Can I edit the service details in Cabman Data?

No, it is not possible to change data directly in Cabman Data.

However, you can download reports and edit them in Excel. Please note that this only changes a copy; the original source data in Cabman Data remains unchanged.

What data can I find on Cabman Data?

Cabman Data provides an accurate representation of the actions on the Cabman MDT. Among other things, you can see the current vehicle position and actual registered service and trip data, such as loaded and unloaded kilometres, amounts and working hours. This data is available retroactively for up to 500 days.

Once the registration on the MDT is complete and correct, you can use the data (via XML files or directly from Cabman Data) for your tax return or your own financial administration.

My data is available online on Cabman Data. What can I use it for?

When you activate the Cabman GO package, the email address you provided will be linked to your personal Cabman Data environment. This account gives you insight into your trip data and provides you with useful tools to simplify your administration.

Can I use the Cabman MDT without an active connection?

Every Cabman MDT is equipped with data communication as standard and requires an active internet connection during use. If the MDT is unable to connect for an extended period of time while it is in active use, the system will automatically lock. In that case, a visit to a workshop is necessary to unlock the system and restore the data connection.

What is included in my Cabman Go package?

When you purchase the Cabman Go package, you will receive the Cabman MDT, which comes standard with a 5-inch screen, but can be upgraded to a 7-inch version at no extra cost for a limited time. This allows you to benefit from extra screen space for a discount. The package also includes a built-in taximeter, data communication, software updates, insight into journey data via the Cabman Data online portal, a one-year warranty and a discount on service costs afterwards.

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Where can I purchase or install my Cabman GO package?

To purchase a Cabman Go package, please get in touch with your local partner in your respective country.

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Is the Cabman GO package offered as a lease or rental?

Cabman does not offer leasing or rental services.

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Can my Cabman GO Package be used by another driver?

No. Upon activation, the service partner links the MDT to a specific company. From that moment on, the data is automatically forwarded to that company's corresponding Cabman Data portal.

Would you like to use the MDT for another company? Then make an appointment with the service partner to have the MDT reactivated. This prevents the original owner from accessing the data of the new company.

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My Cabman MDT says my subscription is expiring. What should I do?

The MDT will report this after it becomes apparent that there are outstanding invoices as a result of an unsuccessful direct debit. You can easily pay a month in advance by scanning the QR code on the MDT. After payment, the subscription will be temporarily renewed.

Please note: At the time of payment, the MDT must have a working internet connection in order to successfully process the renewal.

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